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​FAQ
​Disclaimer

<FAQ>​​

1, Is kimono rental included in the kimono photo shoot plan?

→Kimono rental is not included.

The plan includes rental of a Japanese umbrella, which is ideal for kimono photo shoots.

We can introduce kimono rental shops, but customers are asked to make reservations and payments themselves.

2,How many pixels does the camera have?

→We use a camera with 30 million pixels or more.

3, Payment Method, Cancellation policy, and Refunds in case of cancellation

→Settings vary for each plan.

Please check each plan page for details.

​​4,How we communicate until the photo shoot

→ Email address entered in the contact form.

We do not communicate via social media.

<Disclaimer>

1, If we judge that you are a customer who will cause trouble for our store or the shooting location, we will refuse the request for shooting.

There will be no refund in this case.

2, Delivery area

→We deliver files via online storage.

Only areas where Google can be used can be delivered.

 

3, Delivery of raw files or original files

→We do not deliver raw files or original files.

We do not provide raw files or original files under any circumstances.

After the file is delivered in jpg format, the original file will be deleted.

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4, Definition of reservation confirmation

→After arranging the shooting location, we will send you a confirmation email.

The reservation is confirmed when the customer replies to the email and the shop confirms the email.

We do not secure the schedule at the stage of inquiry.​​

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5. Lateness

If you are late, you may not be able to shoot.

There will be no refunds in this case.

Please be punctual.

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​<Regarding redelivery>

Redelivery is available for a fee.

・If you do not download within the download deadline

・When data is deleted by mistake

・Breakdown of the device that stored the data, etc.

For re-delivery, 50% of the payment will be made by bank transfer and will be done when the transfer is confirmed.

In addition, the files is stored for one year from the shooting, and after that, it cannot be re-delivered.

 

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​<About this website>

1, About the link

This website is link-free.

No permission or contact is required for linking.

2. Privacy Policy

Purpose of use of personal information

On this website, you may be asked to enter personal information such as your name and email address when making inquiries or commenting on articles.
The acquired personal information will be used to respond to inquiries and to contact you with necessary information by e-mail, etc., and will not be used for any other purpose.

About comments

We collect your IP address when you leave a comment on our blog.
This is a supported standard feature of the website and we do not use this IP address for anything other than spam and vandalism.

 

3. Disclaimer

We strive to provide as accurate information as possible regarding the contents and information of this website, but we do not guarantee accuracy or safety.

Information may be outdated.

Please note that we are not responsible for any damages caused by the content posted on this site.

4. Copyright

Unauthorized reproduction of texts and images posted on this website is prohibited.

This website is not intended to infringe copyrights or portrait rights.

If you have any problems with copyright or portrait rights, please contact us using the inquiry form.

We will respond quickly.

Reservations, inquiries, schedule availabilityherefrom

 

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